Template-Type: ReDIF-Article 1.0
Author-Name: Pablo de Grande        
Author-Workplace-Name: Instituto de Investigación en Ciencias Sociales. Universidad del Salvador. Argentina. 
Title: Gobierno electrónico y accesibilidad: Disponibilidad de servicio en la splataformas online estatales de la Argentina   
Abstract: This article shows the results of an annual survey on the service quality of state-owned servers in Argentina. By means of this survey, it seeks to account for the importance of the systematic evaluation of the public digital infrastructure for government information and management services. In the case of the state infrastructure, the importance of its technical stability is especially relevant, since the state services offering represents, in many cases, the access or denial of very basic rights such as education, health or work. The monitoring was carried out over 12 months on 59 sites dependent on the National Government. A deficient performance was observed  in  comparison  with  the  groups  of  services  selected  as  reference  groups.  This  poor  performance  was  registered  both  in  terms of availability and the average request response time. The sites depending on the National Government showed differentiated failure  patterns  according  to  the  group  to  which  they  belonged  (national  departments,  state  agencies  and  national  universities),  suggesting the existence of heterogeneous infrastructures and work methods that converge in all cases in high levels of unavailability of the offered platforms.
Classification-JEL: H410
Keywords: Argentina, quality of service (qos), e-government.
Journal: Ciencias Administrativas
Pages: 3-14
Issue: 15
Number: 2
Year: 2020
Month: January-June
DOI: 10.24215/23143738e051
File-URL: https://revistas.unlp.edu.ar/CADM/article/view/5899
File-Format: Application/pdf
Handle: RePEc:lap:recadm:112